Do you have something to say?

If you have a complaint about any aspect of Camphill life then please feel free to contact using the details below

The Management Team

Camphill Milton Keynes Communities,

Japonica Lane,

Willen Park South,

Milton Keynes

MK15 9JY

Tel: 01908 235000

Fax: 01908 235606

EMAIL: complaintsteam@camphillmk.co.uk

If you are not happy with how your complaint was dealt with you can ask for the Board of Trustees  to look at it again. You must do this within 28 days of receiving  your first reply from the CEO.

The Chairperson Board of Trustees /  Tim Davies (Chief Executive)  

Camphill Milton Keynes Communities,

Japonica Lane,

Willen Park South,

Milton Keynes

MK15 9JY

Tel: 01908 235000

Fax: 01908 235606

 

EMAIL: office@camphillmk.co.uk

If you are sill not happy you may always write or call CQC (the Care Quality Commission). Who  are the governing body that  monitor social care provision in  the UK.

CQC (Care Quality Commission)

CQC National Customer Service Centre,

Citygate,

Gallowgate,

Newcastle upon Tyne,

NE1 4PA

 

Tel: 03000 616161

Fax: 03000 616171

FAQ's

What do I do if I have a good idea or am worried about something?

You can speak to your house co-ordinator or any other staff that  you feel comfortable with.

What will happen about the things I wanted to talk about?

The house Co-ordinator or staff you have spoken to may be able to help with your problem or your idea. If they are not  able to  help you,  they will  take this to  a meeting  where it can be talked about.

How will I know what happened?

The house Co-ordinator or staff  you have spoken to will let you know what happened or you may be invited to  a meeting to share your problem or idea  with others you feel comfortable with.

How do I make a formal complaint?

You can speak to a house co-ordinator or  any other staff you feel comfortable with. They will tell you that you can write your complaint  down, and will  help you to do  so if you need  help, If you do not feel comfortable with this, the person will support  you to arrange for an advocate.

What happens next?

It could be that your problem can be solved  there and then, but if this is not the case the  person you have spoken to, or to whom you have given your written  complaint to  will pass it on  to Tom, Natasha or Julia, who are the complaints officers in the Management Team. They will send you a letter to let you know that they have received your  complaint within 2 working days.

What to expect.

  • We will do our best to deal with your complaint in a kind and quick way.
  • We will deal with you complaint in a confidential manner.
  • We may invite you to speak to a person or group you feel comfortable with from the community, or an external person  like a social worker or advocate.
  • If you had made a complaint against a co-worker, house co-ordinator or member of management, they will  not take part in dealing with your complaint.
  • We will talk to you or write to you within 10 days to tell you what we have done about your complaint. If  there is a reason why we cannot  solve the problem within 10 days we  will write you to tell you why that is  and how long we think it may take to  solve the problem.
  • If you are not happy with this or things are very serious or urgent you can write to the CEO Tim Davies.
  • He will let you know that they got your letter and will try to give you an answer in 15 days. If this is not  possible he will let you know why  and tell you how long he thinks it  would take.
  • If you complained about a member of the Management Team your complaint will go directly to the CEO  and he will start an investigation into  your complaint.